Orders
Can I cancel my order after I placed it?
We are unable to accept order cancellations or changes as we instantly send orders to our warehouse to ensure the quickest delivery possible.
I’ve received a faulty item in my order. What should I do?
We’re so sorry to hear that your order didn’t arrive in perfect condition. Please send an email as soon as possible to customercare@roheframes.com with your order number and a picture of the fault. We’ll be more than happy to help you out.
Exchange
Can I exchange an item?
In order to organise an exchange, please return your original order and repurchase the new item. You can read our full returns & exchanges policy here.
Discounts
Can I exchange an item?
In order to organise an exchange, please return your original order and repurchase the new item. You can read our full returns & exchanges policy here.