Terms & Conditions
Last updated: 26/09/2026
These Terms & Conditions apply to every offer made by Loué and every order placed via [WEBSITE URL] (the “Website”).
1. Who We Are
Loué Knitwear
Santpoort, The Netherlands
CoC number: 74237144
hello@loueknitwear.com
2. Applicability
These Terms & Conditions apply to all offers, orders, and agreements between Loué and its customers, unless expressly agreed otherwise in writing.
3. The Offer
– All offers on the Website are shown while stocks last and can be withdrawn or amended by Loué.
– Products are described as accurately as possible; colours may vary slightly due to screen settings and the handmade nature of the products.
– All prices are shown in EUR and include VAT.
4. The Contract
A contract is formed once you place an order and receive an order confirmation by email from Loué.
5. Right of Withdrawal (EU Consumers)
If you are a consumer purchasing within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
– To exercise this right, notify us within the 14-day period at hello@loueknitwear.com
– You must return the product within 14 days of your withdrawal notice, in its original condition where reasonably possible.
– Return shipping costs are paid by the customer.
– Once we receive the returned item in good condition, we will refund the full purchase price (including standard delivery costs, if applicable) within 14 days, using the same payment method you used for the order.
– The right of withdrawal does not apply to items that are sealed for hygiene reasons and unsealed after delivery, or to products made to your specifications, where applicable.
6. Price and Payment
– All prices include Dutch VAT.
– Payment is processed via Stripe or PayPal at checkout.
– Loué reserves the right to change prices; the price applicable is the one shown at the time of order.
7. Delivery
– Orders are shipped via PostNL.
– Risk of loss or damage passes to the customer upon delivery.
– If a delivery is delayed, Loué will inform the customer as soon as possible.
8. Warranty (Conformity)
Products must conform to the contract, meaning they must have the properties a customer may reasonably expect based on the agreement (statutory warranty under Dutch law — “wettelijke garantie”). This is separate from and in addition to any right of withdrawal above. If a product is defective or does not conform, contact [CONTACT EMAIL] to arrange a repair, replacement, or refund.
9. Liability
Loué’s liability is limited to the amount paid for the relevant order, except in cases of intent or gross negligence, or where liability cannot be limited or excluded by law.
10. Complaints and Disputes
– Complaints about an order should be sent to [CONTACT EMAIL]; we aim to respond within 14 days.
– EU consumers can also submit complaints via the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
– These Terms & Conditions are governed by Dutch law. Any disputes will be submitted to the competent Dutch court, without prejudice to any mandatory consumer protection rules in your country of residence.
11. Force Majeure
Loué is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control (e.g. strikes, supplier failures, extreme weather affecting shipping).
12. Intellectual Property
All content on the Website — including text, images, logos, and designs — is the property of Loué and may not be copied or used without prior written permission.
13. Changes to These Terms
Loué may update these Terms & Conditions from time to time. The version applicable to your order is the one published on the Website at the time you place your order.
14. Contact
Loué Knitwear
Santpoort, The Netherlands
hello@loueknitwear.com